Kentucky doctor, David Dao, is famous, but not for good reasons. Dao is the man now known to be the passenger who was beaten until he was delirious for refusing to give up his seat on United Airlines flight 3411 from Chicago’s O’Hare to Louisville International Airport.
Among other statements, the airline released the tweet below, taking what some perceived as a distant and somewhat standoffish, approach to responding to what has many people outraged:
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
There have already been several attempts to smear Dao’s name. CEO Oscar Munoz called him, “disruptive and belligerent” and Louisville newspaper, The Courier-Journal published a story labeling Dao as “troubled.”
— Courier-Journal.com (@courierjournal) April 11, 2017
However, the biggest insult to what by all accounts appears to be a gross abuse of authority and police brutality, may be coming in the form of what United is speculated to be willing to concede to in terms of what went wrong on their end. They may have violated Rule 25. The internal policy is United’s attempt to act in accordance with the Department of Transportation’s regulations regarding overbooked flights and similar circumstances, but it leaves some things out.
One of many issues with Rule 25 is that while it should be comprehensive, it’s not. It doesn’t make provisions for passengers who are bumped from a flight against their will. That to say, unless there are United policies that aren’t public, the airline’s policy fails to include key aspects of what the federal government mandates.
That’s not all. Rule 25 almost exclusively covers passengers who are not able to board. However, in the case of Dao, he had boarded and taken his seat. So unless United has some rule that they’re not making public, they’ve violated federal policies.
Even if Munoz acknowledges the missteps above, there are many people who just aren’t here for anything less that United accepting full responsibility in Dao’s brutal removal from the flight. Those people have expressed their sentiments in true unfiltered fashion, via Twitter:
imagine your local paper airing your most embarrassing secrets because a multibillion dollar corporation kicked the shit out of you pic.twitter.com/t6qaYurMIW
— josh terry (@JoshhTerry) April 11, 2017
— Hanniecita (@HanniaD) April 11, 2017
— Roland Austinat (@austinat) April 11, 2017
Featured Image screengrab via CNBC.